DEFINITION AND INTERPRETATION
“JB Removals” means sole trader ABN 59 622 760 436, trading as JB Removals Pty Lda. “We” means each Principal Contractor who performs services under contract and, except in relation to provisions of these terms and conditions which relate solely to the performance of Services, JB Removals Solutions, and “Us” and “Our” have the corresponding meaning.
“You” means the person entering into a contract as the customer who is identified as such on the booking forms, text message, emails and where the context requires, each other person that that person is authorized to represent, and “Your” has a corresponding meaning.
You as a customer have the obligation to read and sign the contract before purchasing JB Removals Services.
JB Removals has a skilled and experienced team of highly professional removalists. We are considerate and have an understanding of respect for handling your household goods safely and with caution. We have been the fastest-growing removals company in Sydney. We are certified with Public Liability and Marine and Transit Insurance.
Mistakes are very rare and also we have a near immaculate record over the last 5 years always improving on our own customer satisfaction. However by law removalists are unable to insure your goods unless they are a registered insurance agent. Therefore we recommend taking out the level of insurance you require based on your needs, if this is what you desire to do, you can use your own trusted insurer or a couple of websites below can help you begin your process.
* website: www.savillhickscorp.com.au
phone: 1300 730 073
* website: www.removalsinsurance.com.au
phone: 1300 880253
*(JB Removals HAS NO RELATIONS OR PARTNERSHIPS WITH THESE INSURANCE COMPANIES (Savillhicks Corp & Removals Insurance), WE TAKE NO RESPONSIBILITIES FOR ANY ACTIONS BETWEEN YOU AND INSURANCE AGENTS SUCH AS COST OF INSURANCE, INSURANCE PACKAGES, INSURANCE CLAIMS AND ALL OTHER AGREEMENTS BETWEEN YOU AND INSURANCE AGENTS. ALL ACTIONS THAT ARE TAKEN ARE PURELY BETWEEN YOU AND THE INSURANCE AGENTS)
c. Presence. The client ensures that the same is present or some person on its behalf is present when the Goods are loaded or unloaded.
d. Dangerous Goods. Client warrants that the Goods does not include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless Client has disclosed to JB Removals in writing the presence and nature of any such items prior to them being made available to JB Removals for loading or storage. JB Removals may refuse to remove or store such items. If JB Removals discover any article or substance of this nature after the Goods have been received, 18 Removals may take any reasonable action, including destruction or disposal, as JB Removals may think fit without incurring any liability to the Client.
e. Fragile Goods and Valuable Items. The client will, prior to the commencement of the removal or storage, give to Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment, in any case, having a value in excess of $2,000.00.
f. Goods Left Behind or Moved In Error. The client will ensure, to the best of its ability, that all Goods to be removed or stored are uplifted and that none is taken in error.
Client agrees to pay JB Removals on completion of delivery of goods unless agreed by the Parties in writing. The non-payment will be resolved under the Fair Debt Collection Practices Act.
c. Notification of Loss or Damage
In case of loss or damage incurred, the Client Must notify JB Removals within 24hours after the date of delivery. JB Removals will have the best chance of locating any misplaced items or ascertaining the cause of damage.
JB Removals will not be liable for any loss or damage nor any delay which results from any cause beyond its control. Under no circumstances will JB Removals be responsible for any loss or damage involving the restoration or reconstruction of information or data or any item if so-called consequential loss.JB Removals will not cover cosmetic damages that might occur during transportation.
e. Limitation of Liability
Jb Removals maximum liability shall be an estimate of the value of the goods that the client has provided to JB Removals.
In the event Client does not pay in full, JB Remedies has the right to retain Clients’ Goods subject in this agreement.
We Do Not Cover.
Stone, Slate, Ikea furniture
Appliance Failure Is Not Covered.
Boxes Or Goods Packed by Yourself.
Items That Are Already Damaged
7.A Details and Exemptions:
It is the sole discretion of JB Removals whether to repair damaged goods or replace them using our insurance policy. In either case, the agreed excess applies.
Our removalists will sometimes recommend moving an item a certain way or wrapping or dismantling an item. if these recommendations are refused the item won‘t be covered.
We do not offer coverage for items that are poorly made or in bad condition. We do not cover Ikea or other furniture that easily falls apart.
If the access is sufficiently bad that damage to furniture is probable or unavoidable our removalists will inform you before moving these items and they will not be covered.
Items that are damaged while being carried over uneven, difficult or steep terrain may not be covered.
Items that are requested to be moved over balconies are moved at the customer’s own risk and not covered.
We do not cover natural stone or slate including pool table slate.
Items that are not packed securely such as loose glassware that is not wrapped properly is not covered.
Appliance failure is not covered due to the fact that failure could occur regardless of how much care was taken to transport it. Please read your manufacturers recommendations and if there are special moving instructions please inform your removalists on moving day. Example: Some washing machines require special transit bolts to stop the tub from swinging or bouncing up and down during transit.
We require the opportunity to investigate all claims before any action is taken by the customer.