Please select an option belowHow Does It Work?
You can either place your order online here and pay for it using a Mastercard, Visa card or Debit Visa card. If you can not use one of these cards, you can pay for your order via Electronic funds Transfer (EFT). If you are paying via EFT you will need to contact the office to make your booking. Online bookings can be made 24 hours a day. Alternatively, place your order by calling our Call Centre on 1300 561 355 between the hours of 9 am to 5 pm Eastern Standard Time Monday to Friday. Please note orders that are being paid for by EFT can not be delivered until approximately 24-48 hours after the time the payment has been made as the funds need to be cleared in the bank prior to your order being dispatched.
All initial orders qualify for one free top-up delivery and one free pick up as long as the top-up and pick-up orders are placed within 2 months of the initial delivery. For hire jobs, delivery is free when you hire packing boxes or tape dispensers to the value of $110 inc. GST or over. For sale jobs, delivery is free when you buy packing boxes and/or ancillary items to the value of $166.00 incl. GST or over. If an order is below the minimum amount to get free delivery;-For hire jobs and for sale jobs, a delivery fee of $35 is capped for orders under $110.
Our drivers can generally deliver 2 days a week. Tuesdays and Thursdays. When making a booking, we ask for a four-hour timeslot starting at 8 am – 12 am 12 pm However this can differ depending on the drivers’ schedules in each city.
Please note this is a preferred timeslot and should the driver not be able to deliver during your requested time, then they will give you a call to discuss an alternative, convenient time for you.
To organise a pick up of your JB Removals boxes and hired tape dispensers, you need to send us an email with your name, number, order number and new collection address to [email protected] or [email protected] Your first pick-up is free as long as you call us within 3 months of the initial delivery date. If you require more than one pick up in order to return all your hired items, a $35 fee will apply for each pick-up. Please note the drivers will be in touch within 2-3 days once your pick up request has been received. We do not collect hired boxes or tape dispensers after the 3 month period, so any longer than 3 months after the delivery date on the original (first) order. We also do not remove any used paper or plastic.
You pay an individual deposit on each box you hire. This way if you want to keep a number of the boxes, you only forfeit the deposit on the number of boxes you decide to keep.
The per box deposit on medium boxes is $2.00
The per box deposit on large boxes is $2.00
The per box deposit on porta robes are $8.00 for the box and $2.00 for the metal rail that is included in the box.
The deposit on tape dispensers is $10.00.
General wear and tear, we do, however, ask you not to remove the tape from the boxes or write on the boxes. When unpacking, please slice along the tape. If you need to label the boxes, you should write on the tape. As long as the cardboard is not ripped, torn or water damaged you will receive your deposit back. You will not receive your deposit back for boxes that are missing. Please refer to our terms and conditions for further information.
As long as you have pre-paid via credit card, and there is somewhere safe and dry to leave the goods, you do not have to be home for delivery. With regards to the collection of the boxes, if the hirer can leave them somewhere safe and undercover, then the hirer does not need to be home for the franchisee to collect the boxes.
We recommend the Moving Packages on the order page of our website that have been based on years of experience. If you do not order enough boxes, we offer a free top-up service whereby you do not pay a delivery fee, and only pay for the additional items you require. There is no delivery fee for the first top-up which you place, as long as it is placed within 2 months of your initial delivery.
When you are finished with your hired boxes, send us an e-mail to [email protected] to arrange for the collection of your hired boxes. Please note we will only collect hired boxes that have been hired within 3 months, after this period we will not collect the boxes and you will not receive your deposit back.
When the driver collects your boxes, they will calculate how many boxes they are collecting. Refunds are processed either back onto the credit card you paid with, or via an Electronic Funds Transfer (EFT) into your nominated bank account. The refund will be processed by head office and can take up to 5 working days to arrive in your bank account, so please wait this long before chasing up your refund. Boxes and tape dispensers that are returned or requested to be returned after the 3 month hire period will forfeit their deposits and we will not collect these boxes and/or tape dispensers.
JB Removals uses strong cardboard in the manufacturing of their boxes. Due to the strength and durable nature of the boxes, they are generally hired a few times prior to being sold. Therefore, if you buy boxes from JB Removals they may have been used a few times. We do not sell boxes that are unusable and ensure all boxes sold are still structurally strong and fit for their intended purpose. All boxes hired out are also generally re-hired a few times.